Terms & Conditions

1. Introduction

These Terms and Conditions govern the provision of accounting, bookkeeping, tax advisory, and related services by Clean Accounts Ltd ("we", "us", "our") to clients ("you", "your").

CLEAN ACCOUNTS LTD is registered as a limited company in England and Wales under company number 14124645. Registered Company Address: 3 Shipley Mill Close, Stone Cross, Pevensey, East Sussex, England, BN24 5PY.

By engaging our services, you agree to be bound by these Terms and Conditions.

2. Services Provided

We provide the following services:

• Bookkeeping and management accounts
• Year-end accounts preparation
• Corporation Tax and Self-Assessment returns
• VAT returns and Making Tax Digital compliance
• Payroll services and CIS processing
• Company formation and secretarial services
• Tax planning and business advisory
• Cloud accounting setup and support

Specific services will be agreed in writing via our engagement letter or service agreement.

3. Client Responsibilities

You agree to:

• Provide complete, accurate, and timely information required for us to perform our services
• Maintain adequate records and documentation
• Respond promptly to our requests for information or clarification
• Review and approve all work before submission to HMRC or Companies House
• Inform us of any changes to your circumstances that may affect our services
• Pay our fees in accordance with the agreed payment terms

4. Fees and Payment

Payment Terms: Fees are payable monthly in advance unless otherwise agreed in writing. We accept payment by bank transfer, Direct Debit, or debit/credit card.

Late Payment: Invoices are due within 14 days of issue. We reserve the right to charge interest at 8% above the Bank of England base rate on overdue amounts, and to suspend services until payment is received.

Additional Work: Work outside the scope of our standard engagement will be charged at our prevailing hourly rates, with your prior approval.

Fee Reviews: We reserve the right to review and adjust our fees annually, with reasonable notice.

5. Confidentiality and Data Protection

We are committed to protecting your confidential information in accordance with:

• UK GDPR and Data Protection Act 2018
• Professional confidentiality obligations
• Our Privacy Policy (available on our website)

We will not disclose your information to third parties except:

• With your consent
• To fulfill our professional obligations (e.g., HMRC submissions)
• Where required by law or regulatory authority
• To professional advisers bound by confidentiality

6. Professional Standards and Regulation

We are members of relevant professional bodies and adhere to their codes of ethics and conduct. We maintain professional indemnity insurance as required by our regulatory obligations.

Our services are provided in accordance with applicable professional standards, including those set by HMRC and Companies House.

7. Limitation of Liability

Our liability to you is limited to losses directly caused by our negligence or breach of contract. We shall not be liable for:

• Losses arising from incomplete, inaccurate, or late information provided by you
• Consequential, indirect, or economic losses
• Loss of profits, revenue, or business opportunities
• Actions taken on our advice where full information was not disclosed

Our total liability shall not exceed the lower of:

• Three times the annual fee for the services in question, or
• £1,000,000

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Termination

By You: You may terminate our engagement by giving 30 days' written notice. You remain liable for fees incurred up to the termination date and for any work reasonably necessary to effect an orderly transition.

By Us: We may terminate our engagement by giving 30 days' written notice, or immediately if:

• You fail to pay our fees when due
• You fail to provide required information or cooperation
• We identify a conflict of interest or ethical concern
• Our professional relationship breaks down

Effect of Termination: On termination, we will provide reasonable assistance with transition to a new adviser. We retain the right to hold your files until all outstanding fees are paid.

9. Client Money

We do not handle client money. Any payments due to HMRC, Companies House, or other third parties must be paid directly by you, unless specifically agreed otherwise in writing.

10. Communication and Document Delivery

We primarily communicate via email and cloud-based systems. By engaging our services, you consent to electronic communication and document delivery.

We are not responsible for delays or failures in communication caused by your systems, internet service providers, or other factors outside our control.

11. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any material changes, and continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Complaints Procedure

If you have a complaint about our services, please contact us in writing. We will acknowledge your complaint within 5 working days and provide a full response within 28 days.

If you are not satisfied with our response, you may be able to refer your complaint to our professional body or regulatory authority.

14. Contact Information

Clean Accounts Ltd
Email: info@cleanaccounts.co.uk
Website: www.cleanaccounts.co.uk